Deliver ERP Rollout Projects in Latin America, via Mexico
Add Mexico’s operational capabilities in days and setup a PMO temporary presence for the duration of the projects in Latin America. Add regional ERP support (AMS/Helpdesk) for the countries running the new solution, as an extension to the CoE.
Latin America Rollout Projects & Local Support
System Integrators, IT Service Providers and ERP Implementation Partners often follow their global customers into new regions when implementing or upgrading enterprise applications. These projects can run for years, but they are still temporary. Opening a legal entity for one is premature until you know whether the region is a market worth committing to.
In addition, when the projects end, the global customer will require local support for the countries with the new solution running. The System Integrator will be required to add this specialized ERP support — language, localization and local compliance — to its global support services.
How a temporary LATAM delivery team works
A temporary operation, in weeks. Subsidiary-as-a-Service establishes a local presence in Mexico that acts as the Project Management Office for the rollout, with temporary teams added in selected South American countries as the project requires.
Pay per use (similar to AWS). Shared infrastructure and group economies of scale, rather than a fixed cost structure sized for a project that ends.
Scale following revenue, not before it. Open a legal entity when the region justifies one, and keep an agile operation in the meantime.
Local staffing, without handing over your client to a competitor.
Staffing a rollout in-region usually comes down to two options. Both carry the same risk.
A local staff augmentation firm. They find the consultants, and in the process they learn who your client is, what the project is worth and when the contract ends. Placing people into accounts is their business, so you have made your client visible to a company with a reason to pursue it.
A local ERP partner as subcontractor. Faster to mobilise, and sometimes the only option at short notice. But you have introduced your client to a firm that implements the same software you do, in the market where that client now operates. Some of those relationships do not come back.
Everscale is neither. We recruit, employ and host the local team. We are a back office and operations company, enabling the IT Industry start and run their own regional operations. This is why we are preferred by small to large SAP, Microsoft, Salesforce, and Oracle Partners.
ERP and Enterprise Applications implemented in the region
Rollout projects our clients implement typically involve SAP, Oracle, Microsoft Dynamics, and others. We enable ERP partners to build temporary or permanent operations in the region. We provide expert talent from our vetted database, to build the best local team possible, including the local logistics and presence that might be needed.
Consultants who have done this before in-region. Mexican and Latin American invoicing, tax and payroll requirements, the local compliance rules each country applies to the new system, so the project does not absorb the learning curve.
Customer Examples
Global IT consulting and enterprise technology company
Needed to add capabilities to deliver an SAP Rollout Project for two years in Latin America to upgrade the systems of their global customer.
Opted to use the SUBaaS approach, implemented a Project Management Office in Mexico, added already vetted bilingual ERP consultants with localization know-how, divided by Latin America region. After the project ended successfully, built a local support team for the region, working with their global AMS Center.
What happens to regional ERP support when the rollout ends?
Once the new system goes live, the global customer needs support in every country where it is running, in the local language and with knowledge of local compliance rules. For the System Integrator that is a permanent regional obligation attached to a project that has already finished, in countries with no local entity and no local team.
The usual options each cost something:
- Absorb it into the global support centre. Faster, but the people answering do not speak the language or know the local tax, invoicing and statutory requirements the new system has to satisfy. New team should be hired for each country, which would be hard to find.
- Subcontract country by country. A different vendor in each market, each with its own contract, and business practices for SLA and escalation path. Highest risk, because it could mean inviting a competitor with your client.
- Open a local entity for it. A permanent structure for a support function that may never generate enough revenue to justify one.
There is a fourth option. Using the as-a-Service framework to build a scalable local team for AMS and helpdesk team. Continuity from key people from the ERP implementation and custom localization knowledge, already familiar with the client and the implementation. Scaled down to what the support contract actually needs, and scaled back up when a new project demands it.
Review Rollout Scenarios
Need to answer an RFP or build a local presence for a global customer? Schedule a Meeting and learn more about delivering a Rollout Project in Latin America and developing capabilities in the region.
The SUBaaS framework supports temporary and permanent configurations, which allows to develop the region first before committing to a large operation.
Tell us the countries and the timeline, and we will tell you what it takes.
COMMON QUESTIONS
Frequently asked questions about ERP rollouts and temporary projects in Latin America
Q01 Do you provide bilingual ERP consultants for Latin America?
Yes. Your own small bilingual ERP support team can be set up as an extension of your global support center, with localization knowledge for each Latin American country. During the rollout itself, the consultants we place work in Spanish and English, useful on a project where the end users, the local tax authority and your own project leadership are not speaking the same language.
Q02What ERP roles do you typically provide for a rollout or temporary projects?
The mix depends on the phase, but a Latin America rollout usually needs: functional consultants by module, technical and development resources, integration and data migration specialists, testing and QA, change management and end-user training in Spanish, a local project manager or PMO lead, and local tax and compliance specialists who know Mexican electronic invoicing (CFDI), SAT reporting and local payroll requirements. After go-live the same pool covers AMS and helpdesk roles at the support levels the contract requires.
Common roles are SAP FI, SAP SD, SAP MM, SAP PP, ABAP, Basis, SAP BTP, and SAP WMS. Salesforce Developers, and consultants. Functional consultants of Microsoft Dynamics 365 ERP and developers. Oracle Financials and Oracle Netsuite. Cloud Admin and Architects for AWS, Azure, and Google Cloud.
Q03Do you implement ERP yourselves?
No. We are a backoffice, logistics and operations company. We recruit, pay and host the local team, and we support the operation around it. The implementation services are done by each client. Our core business has been supporting foreign companies to start and run their own operations in the region since 1986.
Q04Can the team scale down after the project ends?
Yes, it is common as projects are temporary by nature. The model enables tech companies to have a flexible team in the region, without a big investment and entity creation. If the company wants to move them to a permanent operation with full employment and facilities, it can be done as well.