European IT Solution Provider has a Global Customer that requires the implementation of the SAP Solution in their Latin America Subsidiaries. The company needs to add quickly the localization expertise of different LatAm countries to implement the solution and after rollout go-live, to support local ticket to ensure the customer stays with them. It does not want to open local offices in 6 new countries or hire permanently as it is a temporary project.
We created a project management office in Mexico, which coordinates with teams in Central & South America to deliver the services. It also provides the local presence required for the Project Rollout, which was done mostly remote. Also, enabled a LatAm support team for local tickets & support, in local time and language.
Global SAP Partner from Europe has a Customer with Subsidiaries in Latin America that require local support. The language and SAP localization expertise required is not available in their Global Support Center based in India. Also, they don’t have many customers with operations in Latin America, or that many support tickets for each of the countries to hire a full team.
A local SAP Support Team was enabled that work as an extension of their global support center. The team supports local-specific tickets, month-end closing and customizations that are needed to maintain local compliance, which changes often. The team can scale as needed and works with their customer subsidiaries in local time.