Consultor Salesforce (L2C (Lead to Cash))

Duration: Initial 6-month contract with possible extension for 2026.
Location: Remote – anywhere in Mexico.

Responsibilities:

• Salesforce Deployment Leadership
• Lead end-to-end deployment of Salesforce modules for Field Sales and Customer Care.
• Collaborate with global and regional IT, business stakeholders, and external partners.
• Ensure alignment with global architecture and data governance standards.
• Change & Adoption Management
• Drive change management initiatives in collaboration with the Project Manager to ensure
  successful user adoption.
• Deploy training plans, onboarding materials, and support structures for field and care teams, and
  tailored to the Mexican market.
• Process Optimization
• Identify and implement process improvements enabled by Salesforce capabilities.
• Harmonize workflows across sales and customer service functions.
• Stakeholder Engagement
• Act as the primary point of contact for local business teams.
• Conduct feedback sessions and continuous improvement loops.
• Performance Tracking
• Define KPIs and success metrics for deployment aligned with the business.
• Monitor system usage, data quality, and business impact post-implementation.

Qualification and Experience: 

• Bachelor’s degree in Business, IT, Engineering, or related field.
• 3+ years of experience in CRM deployment or sales operations.
• Strong project management and stakeholder engagement skills.
• Fluent in Spanish and English.
• Ability to understand business functionality and translate it into application requirements
• Excellent understanding of business complexity and project interdependencies
• Intellectual curiosity and the ability to question thought partners across functional areas
• Ability to partner with multiple stakeholders and influence project decisions
• Proven experience with Salesforce (Sales Cloud, Service Cloud, or Field Service).
• Experience in the CPG or FMCG industry.
• Familiarity with Agile or hybrid deployment methodologies.
• Certification in Salesforce or Change Management (e.g., Prosci).