Business System Analyst (Hybrid)

The Business System Analyst – International Technology will be an integral member of the International Technology team enabling the transformation into a truly global omni-channel retailer. You will partner with the Product Manager and engineering teams to enhance our technology infrastructure for Mexico to expand our retail channel capabilities through a calibrated mix of wholesale, store experiences, marketplaces, and brand sites beyond the traditional geographies around the world. Your contributions will include requirements writing, analysis, and planning with cross-functional partners to enhance our capabilities.
You will be part of a team with a digital-first mindset tasked with building systems, operations, and processes to deliver exceptional customer experiences that will accelerate our global brand value and recognition.

Responsibilities:

• We are looking for a Business System Analyst with great documentation and communication skills to help with current processes and be part of the transformation for DHL allocations and other projects.
• Serve as a resource, with both business and industry knowledge
• Serve as a valued partner to our Product organization helping to prioritize product roadmaps specific to Mexico, set goals, and track progress
• Act as a liaison between product business owners and engineering partners
• Integrate best practices into new solutions and work closely with business users, software vendors, and developers
• Gather and interpret requirements to establish business rules, business processes, activity diagrams, use cases, test cases, and training requirements
• Communicate weekly status in meetings and in written form,
• Resolves requirements and design issues or offers recommendations or solutions
• Develop a deep understanding of the marketplace and competitive environment to create a comprehensive competitive analysis
• Analyze and assess data usage and product performance for maintenance prioritization and compliance with service-level agreements
• Partner with the analytics and insights team to understand and measure the impact of product changes and new features
• Follow Agile methodologies
• Meet the needs of global partners and stakeholders with availability for varying hours across time zones and international travel
• Additional projects and responsibilities as assigned

Qualifications:

• Bachelor’s degree required in Business Administration, Finance, Marketing, Commerce, or related discipline or an equivalent combination of education and experience
• 3+ years of relevant work experience including writing business requirements and developing business rules
• Fluent in Spanish and English. Additional languages are a plus
• Coding languages are a plus.
• Comfortable with Jira and Confluence (Wiki) Impeccable verbal/written communication and persuasion skills
• Experience working in matrixed structures with a high level of organizational agility, strategic acumen, and interpersonal savvy
• Demonstrated collaborative skills and ability to drive team result